iOS 12+ and Android 7+

TAS app currently only works on smartphones.

No more than 150MB of the phone’s internal memory.

English and Simplified Chinese. You can change the app language anytime through Settings in TAS app.

TAS app will run in English by default.

Tap on the Register link at the lower right corner of the login screen and follow the instructions to register for an account.

Please check your spam/junk folder.

Tap on the Forgot Password link at the lower left corner of the login screen and follow the instructions to reset your password.

Your email/number will be used to login to TAS app in case you change or lose your current phone.

“Arrive” informs TAS app to stop sending IP Camera motion detection notifications to your device. “Leave” informs TAS app to resume sending IP Camera motion detection notifications to your device.

A sub user is another TAS account that you (as the main user) authorise to receive the same notifications as your account.

Home > Services tab > User Management > Tap on the + icon > enter the sub user’s email address (or phone number for China-registered users).

An authorised sub user can receive the main user’s notifications and rename devices.

After adding a sub user, tap on the toggle to authorise/de-authorise the sub user.

Currently 1. We are working on expanding this limit.

Most likely due to a temporary network connection problem. Please ensure your internet connection is working and try again. If you consistently encounter this error, please contact us through the “Contact Us” option within the TAS app Menu.

Home > Gateway > 3 dots at upper right corner > Rename

Home > Gateway > 3 dots at upper right corner > Remove

2 maximum.

For user security, TAS checks the current connection when you reach the Home tab. You might also have left TAS app open for too long.

Some models of door locks require an external gateway for its Internet-based functionalities to work.

A few possible reasons. The door lock was too far away from the gateway. There was a temporary network connection problem. The gateway already has 3 door locks bound to it. If you consistently encounter this error, please contact us through the “Contact Us” option within the Menu.

3 maximum.

Yes. Try to keep them within 1 metre to ensure successful binding.

For user security, TAS app checks the current connection when you reach the Home tab. You might also have left TAS app open for too long.

5 maximum.

We cannot guarantee compatibility with brands/models that we have not tested.

No. You can only bind the camera successfully while connected to a wifi network.

You will receive a notification within a few minutes of losing internet connection that your camera is offline.

You will receive a notification within a few minutes of regaining Internet connection that your camera is online.

4 maximum.

We cannot guarantee compatibility with brands/models that we have not tested.

Ensure the chime is plugged into the power socket. Press and hold the chime’s volume button for 3 seconds before releasing, you will hear the chime tone once. Next, press and hold the ring button of the doorbell until you hear the chime tone again.

Press and hold the chime’s volume button until you hear the chime tone twice, then release. The unpairing process takes around 10 seconds.

No. You can only bind the doorbell successfully while connected to a 2.4 GHz wifi network.

2.4GHz wifi networks are the industry standard for home users. This ensures compatibility with almost every home wifi network available.

We cannot guarantee compatibility with brands/models that we have not tested.

You will receive a notification informing you that your doorbell is fully charged. You can also check on the percentage battery remaining by going into that particular doorbell’s Settings page.

About 3-4 hours for an adaptor rated at 5V 2A.

Your battery can last 3-4 months, assuming you use it to view video for about 5 minutes per day.

In the future, you will receive a notification informing you that someone has tried to tamper with your doorbell.

Home > Doorbell > Select the doorbell you intend to unbind > Remove device. After that it is done.

After unbinding from your TAS account (see steps for unbinding the doorbell), use a pin to poke into the hole at the top of the doorbell to open the rear cover. Use a pin to hold down the button in the hole labeled as “Reset” for 3 seconds. When you hear “The reset succeeded”, your doorbell has been successfully reset.

Your doorbell will still be visible in TAS app but you won’t be able to use it until you unbind and rebind the doorbell.

Download instructions (PDF 482 KB)

TAS Creating applets in IFTTT V1.1